When was the work done?
Approximately 18 months ago. What was involved?
I live in an old Georgian-style house. We knew that there was a bit of work to be done on the roof, that there was quite a lot of damage, but we didn't know the extent of it. Stephen was very fair with us, he said he'd come out, have to assess it, but he wouldn't do anything before getting the go-ahead. Stephen went up and told us the simplest thing to do would be to re-roof, less expensive than myriad repairs. He said he had absolutely no issue with doing the repairs; he gave us a price for that as well, so he gave us that option too. But it was more economical to re-roof large sections of the roof. There were some sections that required minimal repairs.
How did you choose MCR Roofing and Guttering?
Stephen's company actually came recommended by a friend of ours that he'd done work for, a person that we trusted and they gave us his details. My husband just took to Stephen from talking to him on the phone and Stephen said he'd call out with no obligation. He was the first person that my husband allowed to come out, because we'd received such a glowing reference from our friend. We were a bit nervous and he really did put us at ease. He was easy-going.
How did the project run?
Stephen was really, really good. He was very conscious if there was going to be a lot of banging, he would come in and say it to you. They finished on time and the tidy up was unbelievable. I thought we were going to be left with a huge mess. They were really polite lads.
The workmanship was unbelievable. My husband got a guy who was an engineer to come and have a look at it and he said he couldn't find a flaw in it. It really validated us then that we did get MCR Roofing to do it.
What was the biggest benefit to you of using MCR Roofing and Guttering?
We've had no issues with it since; we're delighted with it. Stephen also did tell us, if there are any issues – it's not likely – but if there are that he will come back.
Would you recommend MCR Roofing and Guttering to others?
Without hesitation, unequivocally, and I have done. Stephen is a decent guy.
